Refund policy

• We accept returns for any items that are in new, unworn, and resalable condition within 7 days of purchase (excluding weekends, or national holidays) To initiate a return, please contact our customer service team via customerservice@itsgymbae.com
• Once we receive your returned item and verify that it meets our return policy requirements, we will process your refund within 7-10 business days. Please note that we do not refund shipping costs unless we made a mistake with your order
• If you decide to return an item for any reason other than a mistake on our part, you will be responsible for the shipping costs associated with returning the item. Please note that we reserve the right to deny a return or refund if the item has been damaged, worn, or altered in any way. If we receive a returned item that cannot be resold, we will notify you and offer to return that item to you at your expense. If you choose not to have the item returned, we will dispose of it responsibly. 
• Examples of items that cannot be resold include
  • Items with stains, tears or rips
  • Items with strong odor (e.g smoke, perfume)
  • Items with missing tags or packaging